Applies to childcare training packages delivered through blended learning. Effective September 2026.
Childcare Blended Training Cancellation Refund and Completion Policy
Online learning • Tutor led sessions • Practical or scheduled activities • Support and resources
Youstar Connect
September 2026
Childcare training packages delivered through blended learning
info@youstarconnect.co.uk • 07916 937741
This policy applies to individuals purchasing for personal purposes and to organisations purchasing places for learners. A consumer may have statutory cancellation and remedy rights that do not apply in the same way to a business customer. Any voluntary rights expressly stated here apply to both unless the policy says otherwise.
Depending on the purchased package, delivery may include:
online courses, digital learning activities and completion certificates;
live virtual or classroom sessions with a tutor;
practical instruction, observation, assessment or skills-based activities;
consultations, registration guidance, mock interviews or learner support; and
downloadable templates, guidance documents or other learning resources.
Only the elements listed in the order confirmation are included. A course certificate does not guarantee registration, employment, regulatory approval or acceptance by a third party.
Youstar Connect does not impose a fixed deadline for completing a childcare blended training package. A learner will not lose the package merely because progress is slow or the account has been inactive. The learner may continue until the included components have been completed, subject to the remaining terms of this policy.
No fixed deadline does not mean that the content, platform, tutor, venue, timetable or regulatory requirements will remain unchanged indefinitely. Youstar Connect may update, replace or migrate learning materials and delivery arrangements where reasonably necessary. If an included component is discontinued before it is delivered, Youstar Connect will offer a reasonably equivalent alternative, a reasonable completion arrangement or an appropriate refund for the undelivered part.
Learners remain responsible for keeping their contact details current, retaining login details, completing required activities and contacting Youstar Connect when they are ready to book any live, practical or assessed component. Places on scheduled sessions remain subject to availability.
For an eligible distance or off-premises purchase, a consumer will normally have 14 days from the day after the contract is made to cancel without giving a reason. Youstar Connect also offers the same 14-day pre-start cancellation period to business customers as a voluntary arrangement, unless a separately negotiated written agreement states otherwise.
A full change-of-mind refund will normally be available where cancellation is received within that period and none of the package has started. This means that no online account or third-party licence has been activated, no digital resource has been supplied for immediate use, no live or practical session has begun, and no personalised consultation or support work has been provided.
A learner does not need to wait 14 days before starting. Where the customer asks Youstar Connect to begin a service during the cancellation period, Youstar Connect may require an express request to start early. If the customer later cancels within the 14 days, a proportionate amount may be retained for services properly supplied up to cancellation where the law permits.
Where digital content is supplied immediately, Youstar Connect will seek the consumer's express consent to begin supply and acknowledgement of the effect on the statutory cancellation right. The cancellation position will depend on which parts of the blended package have started and the acknowledgements given before supply.
Suggested early-start acknowledgement: “I request that Youstar Connect begins supplying the selected online content and services before the end of the 14-day cancellation period. I understand that I may have to pay for services supplied before cancellation and that my cancellation right for digital content may be lost once supply begins with my express consent and acknowledgement.”
After the applicable cancellation period, or after a valid early start, a full change-of-mind refund will not normally be available merely because the learner changes plans, does not log in, progresses slowly, misses a session or no longer needs the training.
Where only part of a package has been supplied, Youstar Connect will review any cancellation request fairly. Any refund will take account of components already delivered or made available, personalised work completed, non-recoverable third-party charges that were disclosed or properly incurred, and the value of any remaining undelivered components. Deductions will not be used to remove statutory rights.
No refund will be due for a completed or fully supplied component unless it was faulty, materially misdescribed or not provided with the standard required by law. Access to a package without a fixed completion deadline does not create a right to a refund because a learner has chosen not to continue.
The following arrangements apply when a learner has booked a dated session:
Notice received
Normal outcome
Important condition
At least 7 calendar days
One free transfer to another available date
Any later transfer is subject to availability and may carry a reasonable fee
Between 48 hours and 7 days
Transfer may be offered
A reasonable fee may apply where tutor, venue or third-party costs cannot be recovered
Less than 48 hours or non-attendance
The booked component may be treated as used
A further fee may be required before another session is booked
Serious illness, bereavement, emergency or another exceptional circumstance will be considered individually. Evidence may be requested where proportionate. A missed session does not cancel the remainder of the package or create a deadline for completing it.
Before personalised work begins or an individual account or third-party licence is activated, a purchaser may request substitution of another eligible learner. After activation or personalised delivery, transfer is not automatic and may be refused where the component cannot reasonably be reassigned. Youstar Connect will explain any charge before agreeing a transfer.
A learner may pause and resume progress without paying an extension fee because the package has no fixed completion deadline. A fee may still apply for replacing a non-transferable third-party licence, repeating a completed component, rebooking a missed session, issuing replacement physical materials or providing services outside the original package.
Youstar Connect may rearrange a tutor-led, classroom or practical session where a trainer is unavailable, minimum attendance is not met, a venue becomes unavailable or another event prevents safe or effective delivery. The learner will normally be offered another suitable date or delivery method.
If Youstar Connect cannot provide a material part of the purchased package, it will seek to provide an equivalent replacement, restored access, repeat performance or another reasonable completion arrangement. If that is not possible within a reasonable time or without significant inconvenience, an appropriate price reduction or refund for the affected undelivered part will be considered. This does not limit statutory remedies.
Online content must meet applicable legal standards, and services must be provided with reasonable care and skill and in accordance with the agreed description. Customers should report problems promptly and provide reasonable information to help Youstar Connect investigate. Depending on the circumstances, the remedy may include correction, restored access, replacement content, repeat performance, a price reduction or a refund.
Payment and participation do not guarantee successful assessment, a certificate or acceptance by Ofsted, an employer, an awarding organisation, a regulator or another third party. Certificates are issued only where the relevant completion and assessment requirements are met. Customers should confirm current role-specific and registration requirements before purchase.
Where a refund is due, Youstar Connect will explain the calculation. Approved refunds will normally be returned to the original payment method within 14 days of agreeing that the refund is payable or receiving a valid cancellation notice, as applicable. Payment providers may take additional time to make funds available.
Send the customer name, learner name, order details, package name, components already started and requested outcome to:
info@youstarconnect.co.uk
Telephone
Address
Complaints will be handled under the Youstar Connect complaints process. Nothing in this policy excludes or restricts statutory rights or remedies that cannot legally be limited.